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GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment. Find out more

Important Notice

The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details.  Some bogus callers have asked questions about medical conditions and current medication.

If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.

Requests for prescriptions, including those for repeat prescriptions, should be made after 9.00am and can be collected the following day. Please have available the exact of the medication, its strength and amount required.

Repeat Prescription Ordering

Patients who receive items on a repeat prescription MUST order them directly from us and not from their chemist, except in exceptional circumstance. 

Repeat prescriptions can be ordered 24 hours a day, 7 days a week, 52 weeks a year on the Repeat Prescribing Line 028 9260 4341.   You can also order your repeat medication using the the link on this page to the secure online form.

Prescriptions will  be ready for collection after one clear working day or two clear working days if signed up for chemist collection.  If an emergency prescription is requested the prescription should be ready by 5.45pm the same day.

Online Repeat Prescription Ordering System

For security reasons, every patient ordering repeat prescriptions online are asked to sign for and collect their login and password details from the Practice.  This is a one-off arrangement and once signed up to the new system, it should be straightforward for you to order your repeat prescriptions online.

Click here to order your prescription if you have a new login.

IMPORTANT NOTICE - Patient Access Services

We are doing our best to help some patients who are experiencing difficulties accessing Patient UK to order their prescriptions.  We would ask for your patience as there are nationwide technical problems outside the control of the Practice.

If you cannot get logged in to Patient Access to order your prescription, please contact their Support Services and ask for your account to be removed.  To do this, please take the following steps:

- click on the  'Help' link located at the top right hand side of the Patient Access home page

- then click on 'Contact Support' at the top right hand side of the next page

- provide details about your request. 

When you receive confirmation that your account has been deleted, please contact the Practice for new login details.

Repeat Prescription Collection

You can specify ONE chemist to collect your repeat prescriptions from the surgery. Once you sign up to this service you are no longer able to collect your own prescription from the surgery (excluding acute items after discussion with a GP).

If you wish to use this service, please ask Reception for a consent form or complete and return the consent form below to the surgery.

If you change your mind or wish to change the chemist you use at a later date, then you must let us know.


Consent Form

 Faxing Prescriptions

The Practice adheres to Health & Social Care Board prescribing guidance in relation to faxing prescriptions which confirms it is only in exceptional circumstances that faxing a prescription is permissible.

Lost and Early Prescription Policy

Lost Prescriptions

From time to time prescriptions will become lost.  There may be genuine reasons for this.

However in order to minimise the potential for abuse of certain drugs and to minimise these occurrences and ensure that monitoring occurs the following steps will be observed by Reception staff in the first instance:

  • Identify when script was ordered and by whom.
  • Establish if script was to be collected or sent to a pharmacy.
  • Check with colleagues if script was collected and by whom.
  • Check the computer for pharmacy name - contact pharmacy to see if script was received and dispensed - if dispensed does pharmacy know by whom or have CCTV coverage.

After following these procedures and prescription does appear to be 'lost', the following procedure must be adhered:

  1. The patient will be asked to complete a Lost Prescription Statement, giving details of the prescription/medication lost.  Copies of the Lost Prescription Statement are available at Reception.
  2. Someone requesting a replacement for a lost prescription must speak to a doctor directly.
  3. Only the doctor will initiate a replacement prescription and only if this is deemed appropriate.
  4. The occurrence of a lost prescription and the circumstances will be recorded in the patient's computer record by the doctor issuing the replacement prescription.
  5. The trigger point for taking further action in an individual case is 2 lost prescriptions within any six month period.
  6. In cases where there has been 2 lost prescriptions within a six month period, the patient will be invited to attend the surgery to see a doctor.  Consideration at this stage will then be given to commencing weekly dispensing for this patient.
  7. For individuals who, after warnings and weekly dispensing orders etc, continue to report lost scripts / medications etc, consideration will be given to removal from the Practice list.

Early Prescription Requests

The Practice has been directed to reduce their prescribing of Controlled Drugs and pain relief medication.  Early requests of prescriptions.  Early requests of prescriptions will be dealt with as a lost prescription.  Staff will follow points 1-7 above.  Such requests must be accompanied by clear evidence of travel arrangements when additional medication will be required.  This could include flight or travel documentation and must be printed for review by a GP.


The Practice Pharmacist will be responsible for monitoring of 'lost prescriptions' and will conduct a computer search on a monthly basis.  Findings will be reported at monthly Practice meetings.

We thank you for your understanding in this matter.  The Practice has been directed to have a 'Lost Prescription Policy' by the Health & Social Care Board.

This policy will be available on display for patients and staff.  The policy will be implemented in full.     

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