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Noticeboard

Important Notice

The Practice has been informed by the Health & Social Care Board that some patients have been contacted by 'bogus callers' claiming to be linked to the Practice in order to sell products or extract financial information including bank details.  Some bogus callers have asked questions about medical conditions and current medication.

If you receive a call of this nature, DO NOT disclose any personal information and contact the surgery immediately.

Making an Appointment

Patients are registered with the Practice rather than an individual doctor. You may consult with any of the doctors by making a routine appointment.

To make an appointment, please telephone the main Reception number, 028 9260 3090, between 8.30am and 6.00pm. When making an appointment, you can express a preference for a particular doctor. If your specified doctor is fully booked or unavailable due to absence, this will be explained to you and you will be offered an appointment with one of the other doctors.

Some appointments are available from 8.30am.

All routine appointments are for 10 minutes and with the named patient only. Sometimes patient health needs will take more than 10 minutes to treat and you may be asked to make a further appointment.  We would ask all patients to arrive on time and try to keep within the 10 minutes allocated.

There are a number of emergency appointments are available every day. These are for 5 minutes only.  The receptionist will ask the nature of the problem as this will help the doctor to prioritise the sickest patients first.

Online Service

You can also also register to use the online service and book your appointments through the Practice website.  Please contact Reception for details. Appointments needing longer than 10 minutes such as minor surgical procedures or medicals are not appropriate to book online and should be booked by telephone.

Self Check-In Service

To avoid queuing to say you are attending a booked appointment, you can use the Self Check-In located at Reception.  This is a quick and easy way to let us know you have arrived.

Missed Appointments

By not phoning in and cancelling unwanted appointments we are not able to offer these appointments to another patient to use.

Please always ensure you cancel your appointment in good time if you know you cannot attend.

Due the amount of wasted doctor, nurse and administrative time that missed appointments cause, we regret that we must take action against those patients who abuse our service.  If a patient fails to attend three appointments in any six month period without letting us know, they will receive a warning letter.  If any more appointments are missed in the next six months the patient will receive a second warning letter.  If any further appointments are missed in the next six months they will receive a letter informing them that the doctors are considering whether they should be removed from the Practice list.  They may then have to register with another practice.

Interpreter Services

Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment. Requests for these services should be made through Reception at the time of booking your appointment.

 
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